SERVPRO of South Miami Employee Photos

male employee with buildings in the background

Frank V.

Frank is the owner of SERVPRO of South Miami. He was taught at a young age about hard work and consistency. Frank has proven over the last 15 years in the restoration industry that with these two components, you can achieve quality work for your customers. Frank has an extensive background in restoration and construction and is always excited to put his knowledge to work and get the job done with perfection.  As a Miami-based full-service restoration and recovery team, we have a talented roster of IICRC-Certified restoration technicians with accreditations in water, fire, biohazard, and mold damage. 

Charlie and Riley

The Office Greeters at SERVPRO of South Miami are Charlie on the left, and Riley on the right. They are big on customer satisfaction and welcome each visitor with a friendly bark and wagging of a tail. They like to joke that for carpet cleaning, Riley is the Before and Charlie is the After. Service with a smile.

male employee in front of a flag and awards

Don C.

Don is our Large Loss Marketer at SERVPRO of South Miami. He has been involved for over 30 years in the construction industry in South Florida. Our elite Large Loss restoration specialists are highly trained and ready to handle any size disaster, including floods, storms and hurricanes. Don and our Miami area teams are committed to getting the job done quickly and professionally for our customers. Call us for a fast response.

Yesenia S.

Jessie is our Office Manager at SERVPRO of South Miami and can always be reached at (305) 269-8900. She joined our office staff in 2016 as a job coordinator. Her duties included scheduling the production teams on their appointed assignments, ensuring that all documentation is accurate and completed in a timely manner. Jessie is big on customer services and sets a great example as she leads our office. She is a valuable person, just ask our customers.

Carolina T.

Carolina is our SMR Sales and Marketing Rep at SERVPRO of South Miami. She is originally from Spain, and her bilingual talent affords a bridge to communicate with the diverse Miami area population. Carolina has years of experience in the Real Estate industry and understands the challenges met by property managers in need of restoration services. She is very excited to work with our SERVPRO team to assist both residential and commercial customers with their recovery difficulties. Carolina can expand our water, fire, and mold recovery brand with personal interactions with all who reach out to her. She is a strong networker, and we look forward to many years of success.

Felipe A.

Felipe is a Project Manager at SERVPRO of South Miami. He leads by example, and with a strong personality. Felipe's dedication to customer service brings out the best in our crews. He has large loss experience and is willing to take 30 technicians out of state to assist with a hurricane cleanup effort. His experience and training skills make our team better every day.

Tracie T.

In 2018 Tracie joined our SERVPRO team in our Business and Marketing Division. She is currently our V P of Marketing. Her experience in the disaster restoration industry started in 2010. Tracie has embraced all aspects of the business including financing, marketing and of course … prioritizing customer service.  Tracie is active in the local community attending events at local schools, charitable events, The Greater Boynton Beach Chamber of Commerce, The Greater Lantana Chamber of Commerce and other South Florida area chambers and business organizations.  She is an important part of our local monthly program to recognize First Responders as we say ‘Thank You’ for their efforts. As a resident of South Florida since 1973, she works closely with commercial and residential insurance carriers and adjusters.  Tracie and our highly trained team is ready 24/7 to assist you with water, storm, flood, mold, or fire damage to your Miami area home or business. 

Gisselle G.

Gisselle is a Marketing Representative at SERVPRO of South Miami. She has previous experience as an Early Childhood Elementary Teacher graduating from FIU. Gisselle will be responsible for promoting our SERVPRO services as well as driving brand awareness through on-site, and face to face interaction with our clients. Gisselle is very excited to be part of our family at SERVPRO . She is highly organized, has an energetic work attitude and exceptional interpersonal communication skills. If your Miami area property suffers water, flood, fire, storm or mold damage, our team is ready to help.

Novella B.

Novella joined our team as a Marketing Representative. Prior to joining SERVPRO of S Miami, she was an Early Childhood Teacher in Colombia. She is a very hardworking and responsible team member who believes in 'finishing what you started'. Novella brings her positive attitude to the office each day as she arrives with a smile on her face. If your Miami area commercial or residential property suffers storm, flood, fire, water or mold damage, Novella and our highly trained team can help you recover quickly. 

Sarai Medina

Sarai is a Production Manager at SERVPRO of South Miami since 2020. Here is a list of her responsibilities as a production manager on our team:

• Answer phone calls from potential customers and technicians out in the field
• Schedule and coordinate appointments on-site between the customers and technicians
• Send and receive emails from customers
• Opening and closing of customer files
• Ensuring that all documentation is accurate and completed
• Completions of audits

Sarai hails from Maracaibo, Venezuela, is bilingual, and studied social communications and also modeling. She has a very outgoing personality, is very charismatic and energetic, making her an excellent team player and always willing to help our customers. Her number one priority is to provide excellent customer service. Sarai states we are available 24/7 to assist you with mold, water, fire, or storm cleanup services. Just give us a call.

male employee Standing in front of a flag and awards

Nick N.

Nick is originally from New York but always had a special place in his heart for South Florida. His twelve-year sales career has led to many achievements and, most importantly, happy customers. Nick is joining our SERVPRO of South Miami team as a Sales and Marketing Manager. He is always eager to meet clients and build lasting relationships while providing them with comfort in a time of need. Nick is delighted to be living in South Florida and is looking forward to helping customers while enjoying the great weather all year round. If your S Miami area property suffers water, fire, or mold damage, Nick and our experienced team are ready to respond quickly.